I recently placed an order with Safrons and when my item arrived I realized they sent the incorrect color. I contacted the Customer Service area via email with my concerns. That's when the "WOW" factor kicked in!! I not only received a prompt response but also an inspired solution to the issue! I didn't have to spend 30 minutes "on hold" on the phone; I didn't have to repeat the problem 5 times to 5 different people; and I wasn't made to feel like I did something wrong. They were focused on one thing -- satisfying their customer!! Thank you Safrons for enabling a work environment that's all about CUSTOMER SERVICE.
Honestly, amazing service, quick, and responded to my emails in less than an hour. And the product, new, undamaged and arrived sooner than the estimated delivery time. I definitely recommend this seller. If you have a choice, don't hesitate to go through them! :)
I love this flat iron! It glides so smoothly and it straightens so well! Very happy with the results. As for the shipping etc., I ordered this on a Tuesday, got the confirmation on a Wednesday and received the straightener on the Monday for a shipping time of only 3 days when I was expecting 4-10 like it said :). Would recommend this product for any hair types, even thin brittle hair types because it makes your hair so smooth! A++